Bishuo Intelligence | A New Breakthrough in the Handover Model—Successful Implementation of a Remote After-Sales Technical Support Solution

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Release Date:

2024-10-23

[Summary Description]

On October 22, 2024, Bishuo Intelligence celebrated a highly encouraging milestone: the successful handover of the overseas F-IGK and F-BOG projects. In recognition of their outstanding performance on these projects, eight employees and the customer service team were commended, with company leaders presenting them with certificates of recognition and project bonuses.
 

 
New Breakthrough in the Transfer Model
Handover refers to the process in which equipment is fully assembled and commissioned at the customer’s facility and then officially enters regular production. Traditionally, this handover has required Bishuo to dispatch experienced domestic engineers to the customer site to provide on-site guidance on installation, commissioning, and training. However, for these two recent projects, due to various constraints, Bishuo rose to the challenge and innovatively adopted remote guidance. Specifically, Bishuo’s local teams at its overseas service centers followed a detailed “Installation Manual” for remote guidance to complete machine assembly and commissioning. This approach not only ensured high-quality after-sales service but also enabled cost savings for both Bishuo and the customer, delivering a more convenient and efficient service experience.
▲The customer’s production line is running smoothly, and the first batch of finished products is ready for delivery.
The IGK project is located in India; however, due to recent developments in bilateral international relations, obtaining business visas has become increasingly difficult, preventing domestic engineers from traveling to the customer’s facility to provide after-sales service. Anticipating these challenges, Bishuo has, for this project, Proactive contingency planning has provided a solid foundation for the handover model of remotely supported assembly completion.
 
During the preliminary research phase of the project, it was learned that a certain domestic manufacturer had disassembled its equipment. Scattered Furthermore, in situations where engineers were unable to visit the site and no proactive, efficient technical guidance or services were provided, the equipment remained unassembled at the customer’s facility for as long as two years, resulting in substantial losses for the customer. Drawing on this past experience, Bishuo adjusted its assembly structure: after the equipment is fully manufactured at its domestic production base and passes factory acceptance inspection, it is disassembled into larger, more easily assembled modules, consolidating the components into a complete system. Packaging components and the complete machine together in a cabinet not only reduces the difficulty of interpreting assembly drawings but also enhances the efficiency of modular assembly. Upon the equipment’s arrival at the customer’s factory, Frontend Operations are carried out by Bishuo’s locally based service team in India, following remote technical guidance. ， When encountering difficulties, promptly turn to the backend. Domestic After-sales Customer Service and Engineering Team Submit a technical request.
 
Backend Upon receiving a request, the team shall respond within 10 minutes and provide a reply within 2 hours. , in conjunction with various formats such as videos, image-and-text content, and online meetings, Ensure Frontend to Every step can be accurately understood and executed. Frontend and backend Both parties Leveraging professional expertise and technical capabilities, Only through patient and meticulous coordination during execution was the equipment successfully assembled.

Secondly, let Equipment The critical commissioning work for smooth operation was coordinated in Europe. The service center has extensive practical experience. An engineer was dispatched to the customer’s factory to perform on-site commissioning (as shown in the top photo). In addition to getting the equipment up and running, the focus was on continuously improving operational efficiency to optimize production capacity and output value. The engineer also provided training and guidance to the customer on process optimization, mold design, production efficiency, and maintenance practices.
 
Thumbs up! Salute to the cutest you!
Production Director Zhao Baoqui (The above diagram) illustrates that, in today’s era of rapid digital development, the application of this model is truly of great significance. This breaks the time and space constraints of traditional after-sales service models, enabling technical support to reach the customer site at the earliest possible moment and ensuring smooth project handover. The successful application of remote guidance has provided new approaches and methodologies for future post-sales service, holding significant reference value.
Vice President Hou Jun (Above) To The outcomes of this project have received high praise; looking back, Throughout the project’s advancement, numerous difficulties and challenges arose; however, rather than retreating, the team rallied together, working around the clock to overcome technical hurdles and ensure both the quality and timely completion of the project. We hope that everyone can take the successful handover of this project as a starting point. To serve as a role model, and to follow Continue to carry forward the spirit of unity, collaboration, hard work, and striving for progress, and make greater contributions to the company’s development.
Customer Service Department Luo Yumei (Above) A hardworking, meticulous female colleague, under her proactive leadership, has coordinated closely with engineers across the plant to regularly work overtime and provide remote guidance to service providers, ensuring the successful installation and commissioning of equipment. In just five months Delivery was successfully completed, earning unanimous praise from the client.

Equipment Manufacturing Department Chen Deliang (Above) A sunny, energetic, and bold young man who has always worked diligently, continuously learning and experimenting. He demonstrates exceptional technical expertise in product development and, as a result, was given the opportunity to undertake further field assignments on subsequent projects.

Equipment R&D Department Lai Ruixin (Above) A slightly cute and endearingly clumsy young man, he approaches his work with exceptional care and meticulousness. Due to the time difference, he often works late into the night to provide remote support and guidance to clients, fully backing the Customer Service Department’s efforts. He proposed implementing a remote module and personally monitors the on-site situation, significantly boosting the efficiency of problem resolution.
 
 

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